Welcome to our online flower delivery service, providing customers across Collier Row and surrounding areas with a reliable and convenient way to order beautiful floral arrangements. Please read these Terms & Conditions carefully; they outline the legal agreement under which we provide you with services accessed through our website. By placing an order for flower delivery in Collier Row, you agree to be bound by these terms. If you do not agree with any part of these conditions, you should not place an order on this website.
Our terms and services apply to customers located in Collier Row as well as the immediate surrounding areas. Delivery options and times may vary depending on the precise delivery postcode, and we reserve the right to restrict or decline orders outside our standard coverage area.
Ordering flowers with our Collier Row delivery service is straightforward. To initiate a purchase, browse our selection, add your chosen items to your basket, and proceed to checkout. At checkout, you will be prompted to provide required details, including the delivery address, recipient’s name, and your contact information. Please verify this information before confirming your order as we cannot take responsibility for delays or missed deliveries resulting from incorrect details.
Upon placing an order, you will receive an order confirmation acknowledging receipt of your request. Acceptance of your order and the formation of the contract between you and us occurs when you receive a dispatch confirmation from us. We reserve the right to decline or cancel any order before the dispatch confirmation for reasons such as product unavailability or inability to deliver to your selected area.
All arrangements offered through our Collier Row flower delivery service are subject to availability. In the unlikely event that certain flowers or items are unavailable, we reserve the right to substitute with similar products of equal or greater value, maintaining the overall aesthetic and value of your chosen arrangement. We will always endeavour to notify you in case of significant substitutions prior to dispatch.
All prices displayed on our website are in pounds sterling (GBP) and include VAT where applicable. The total amount payable will be presented at checkout, reflecting the cost of selected products and any delivery charges. We reserve the right to adjust prices as necessary; changes will not impact orders already confirmed with a dispatch notification.
We accept secure payment by recognised debit and credit card providers, as well as other payment methods listed at checkout. Payment must be authorised and received in full before dispatch of your order. By submitting a payment method, you confirm that you are legally entitled to use that card or account and that all details provided are correct.
Delivery is available throughout Collier Row and nearby areas. When you place your order, available delivery slots and dates will be shown. While we aim to deliver flowers at the requested times, unforeseen circumstances (such as adverse weather or traffic conditions) can sometimes cause delays. If delivery becomes impossible, we will contact you to arrange an alternative solution.
Please ensure someone is available at the delivery address to receive the flowers, or that a safe place for delivery is specified. Where possible, our drivers will follow any specific delivery instructions provided at the time of ordering. We cannot accept liability for deliveries that cannot be completed due to incorrect address details or unavailability of recipients unless otherwise agreed in advance.
You may cancel or amend your order up to 24 hours before the scheduled delivery date. To request a cancellation or change, please use the facility available on our website. Orders cancelled within the eligible period will be refunded in full using the original payment method. After this point, because flowers are perishable and arrangements are crafted to order, we regret that cancellations or changes are not possible and refunds cannot be issued unless the product is faulty.
If you are unsatisfied with your delivery in any way, please notify us within 24 hours of receipt, providing your order number and details of the concern. We will investigate promptly and, if appropriate, offer a remedy such as a replacement or refund, in accordance with your statutory rights.
We take pride in delivering fresh, high-quality flowers to our customers in Collier Row and nearby communities. Due to their perishable nature, we do not accept returns unless the delivered products are not as described, damaged, or arrive in poor condition. Where a return or refund is approved, we may require photographic evidence of the issue. All complaints or claims must be made within 24 hours of delivery to be considered for resolution.
We treat your personal information with the utmost confidentiality. Any data collected during the order process, including recipient and sender details, will be handled in accordance with our Privacy Policy and in compliance with UK data protection laws. Your data will only be used for processing your flower order, arranging delivery, and improving our services.
We strive to deliver all orders accurately and on time, but our liability for any claim will not exceed the amount paid for the order in question. We shall not be liable for any indirect or consequential loss, loss of enjoyment, or emotional distress resulting from late, failed, or incomplete deliveries unless caused by our proven negligence.
We also accept no liability for issues resulting from inaccurate or incomplete delivery information provided by the customer, or for non-delivery where access to the premises is restricted and no alternative instructions have been provided.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence or for fraud or misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
We are not responsible for any failure or delay in performing our obligations that result from circumstances out of our reasonable control, including but not limited to natural disasters, severe weather, strikes, transport disruption, or governmental actions.
All content on our website, including images, logos, and text, is our property or licenced for use and may not be copied, reproduced, or exploited without our written permission. Use of our content for the purpose of placing an order for flower delivery in Collier Row as described in these Terms & Conditions is permitted; any other use is strictly prohibited.
We reserve the right to update these Terms & Conditions at any time to reflect changes in our flower delivery service or legal requirements. Any modifications will be posted on our website and will take immediate effect. Please review these terms each time you make an order to ensure your understanding of the current terms.
If any provision of these Terms & Conditions is deemed invalid, illegal, or unenforceable, that provision shall be severed from these terms, and the remaining terms shall continue in full force and effect.
These Terms & Conditions and any dispute arising from or related to orders for flower delivery in Collier Row shall be governed and interpreted in accordance with the laws of England and Wales. You agree that any such disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions constitute the entire agreement between you and us regarding your use of our flower delivery service and supersede any prior understanding or arrangement. Failure by us to enforce any provision does not constitute a waiver of that provision.
If you have any questions, complaints, or feedback regarding these Terms & Conditions or any aspect of our flower delivery service in Collier Row, please contact our customer service team via the form provided on our website. We will endeavour to address your query promptly and fully.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Collier Row, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Collier Row.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
