At Flower Delivery Collier Row, we pride ourselves on quality, reliability, and local service. As a trusted local florist, we are committed to providing households and businesses in Collier Row and the surrounding areas with the freshest flowers, beautifully arranged and delivered with care. Your satisfaction is important to us, and our fresh flowers guarantee is at the heart of everything we do.
Should your flowers arrive in less than perfect condition, we are here to put things right. If you receive flowers that are visibly damaged, wilted, or not as described, please notify us as soon as possible after delivery. We kindly ask that you provide clear photographic evidence of any damage within 24 hours of receipt, so we can swiftly assess your claim and make arrangements for a suitable solution.
We guarantee that our floral arrangements will remain fresh for a minimum of 5 days from delivery when cared for as instructed. To maximise the life of your flowers, please follow the care guidance included with your delivery. If you notice your flowers are not maintaining their freshness within this window, get in touch with us so we can help resolve the issue. Our team is committed to ensuring that you enjoy your arrangement for as long as possible.
Your satisfaction is our priority, and we understand that, on rare occasions, issues can arise. If your flowers were damaged on arrival or fail to meet our freshness guarantee, you have the choice of a full refund or a replacement bouquet. Refunds are typically processed within 5 working days after we have verified the issue. Replacement flowers will be dispatched at the earliest opportunity to minimise disappointment. Please note that returns or refunds are considered on a case-by-case basis, and our friendly team will work with you to find the best solution.
If you have a concern or wish to make a complaint about your flower delivery, we welcome your feedback. Our complaints process is straightforward – simply contact us with your order details and the nature of your concern. We value all feedback, as it helps us improve our service and maintain the high standards expected by our customers in Collier Row. Your enquiry will be handled promptly and professionally by our dedicated customer service team. We will investigate the matter thoroughly and aim to resolve your complaint within 2 working days. Should you require further assistance, we are always happy to discuss any ongoing issues until you are completely satisfied.
As a proud Collier Row local florist, we serve both households and businesses across the area, aiming to deliver joy and satisfaction with every order. Our customer care promise extends to every stage of your experience, so you can order with confidence knowing that your satisfaction and the quality of our flowers are always guaranteed.
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